Privacy Policy

  • GDPR Compliance

    The current General Data Protection Regulation is designed to give you control over your data and we want to make sure that your information is made readily available to you.

    Require IT LTD is committed to ensuring your personal information is secure. It is your personal information, and we respect that. We want to maintain the trust and confidence of every one of our clients, as well as each visitor who uses our stores and websites.

    We implement the latest security updates for our server systems and our checkout is fully complaint with current standard. All information transmitted between our servers and third parties is also encrypted.

    Our Privacy Policy gives you information on when and why we collect your personal information, how we use it and how we keep it secure.

    Apart from helping us deliver exceptional services to you, the information you share with us means you will receive a more personalised and rewarding experience, e.g sending your invoice for your purchase, tracking information and quotations.

    We can be contacted by using the details below:

    • Require IT LTD
      Unit 12A Sterling Complex
      Farthing Road Ind Est
      IP1 5AP
      United Kingdom

    • Phone: +44 (0)1473 742656

    • Email:

  • How We Collect Your Personal Information

    We collect your information when you decide to interact with us. This could include purchasing items over the telephone or via the internet:

    1. When you place an order with us online across any of our online store(s) this allows us to collect data from you which relates to an order placed or an enquiry made. For example, names, addresses, order information, phone numbers and email addresses can be collected and used for the purpose of fulfilling your order.

    2. When you visit our website we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information, please see our Cookie Policy. When you visit or our web server automatically records your public internet protocol ('IP') address and also generates a log file on our server, which we keep for a short period of time, and is used only for troubleshooting website errors, and prevention of attacks to our service. The information is then deleted.

    3. We do not share your information with 3rd parties unless it relates to an order placed with us or to improve our service, you will always be made aware of this in advance or listed within our privacy policy at the time of order. We do not send emails to you apart from your order details, the tracking information and a reminder up to 12 months after the screen(s) have been purchased to make sure everything is as expected.

  • The Types of Information We Collect

    We only collect the information that’s necessary to carry out our business, provide the service you’ve requested and to keep you informed. The type of information we collect depends on where and when it is gathered.

    Information we obtain directly from you: When you create an account with us, register on our website and purchase from us online, or phone we need to collect information from you in order to provide the service you are requesting.

    We may collect:

    • Your full name
    • Email address
    • Contact phone number(s)
    • Delivery address(s)
    • Billing address

    Depending on which services you choose to use, additional information, such as billing and payment information (including billing contact name, address, telephone number and credit card information) may be necessary in order for us to provide a particular service.

  • How we use Cookies

    When customers visit or, we collect standard internet log information and details of visitor’s behavioural patterns on the website. We do this to find out for example the number of visitors to the different pages of the website. The information we collect does not identify anyone. We never make any attempt to find out the identities of people visiting our website. Our website, along with other major websites, use ‘Cookies’. This is not unusual.

    There are two different ‘Cookies’. One is a Session Cookie, this is temporary and only exist whilst you are accessing our website and close when you close the browser. These cookies remember what you have chosen on any page of the website (like adding items to the shopping basket, or logging in with your user ID), so you do not need to enter the same information again on all pages you visit.

    Persistent Cookies are ‘Cookies’ that remain on your computer and help us identify you as a unique visitor to the website.

    All types of cookie are stored locally on your computer and are accessed by our website. Cookies do not hold any personal information about you, they do not store your name or any payment details.

    We also use Cookies for security to protect you from fraudulent activity. Without Cookies you would not be able to place your order with us and navigate around the website, Cookies help improve your experience of our website. We also use Cookies as a “function” to enable you to be able to use our online forms. We also use Cookies to improve your experience of our website by tracking how the cookies have reached our site and the path they take, this is used to monitor and manage the website traffic. We also use Cookies for marketing purposes, for example to monitor how effective our advertising campaigns are and to improve our websites layout and design.

  • Data Hygiene

    From time to time we may screen our database. We may also update inaccurate data if the information is available online.

  • Social Media

    Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services. This information is available publicly.

  • Why We Collect Your Personal Information and How We Use It

    The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand our audience’s needs better.

    Specifically, we use your information we collect in the following ways; To carry out our business and to provide a service or carry out a contract with you:

    • To be able to process your order for a screen(s) or item
    • To process payments
    • To provide the best possible customer services and to help us with internal administration
    • To contact you with important information relating to your purchase, such as confirming your order, emailing you the invoice and emailing your tracking details

  • Sharing of your information with 3rd Parties

    Where we have justifiable reason (including legal obligation and legitimate interest), we may share your information with 3rd parties such as PayPal. For example, when making a payment on our website, your address and order details will be transmitted to PayPal. Note that we never hold any payment information on our site, this includes credit and debit card numbers which are only processed and held by our merchant bank, but also;

    To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.

    To keep our database accurate and relevant we may share your information with other companies outside of Require IT LTD (such as PayPal), to detect and reduce fraud. We may provide personal information to our affiliates to process orders for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • How We Handle Your Information and Other Organizations

    Require IT LTD will never share, sell, rent or trade your personal information to any third parties. We may from time to time use third party services such as Google Analytics that collect, monitor and analyse data on our behalf.

    Require IT LTD is not responsible for the privacy notices and practices of other websites even if accessed using links from our websites and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

    Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

    Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for us enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

  • How We Protect Your Data

    Require IT LTD are committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. your online account is encrypted and our own network is protected.

    We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a screen, we will typically keep your data for up to ten years from the date of your last transaction. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

    We regularly review our compliance with our Privacy Policy.

  • Information Security

    We work hard to protect our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

    We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

    We restrict access to personal information to our employee and contractors who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

  • Transparency and Choices

    People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

    You should find it easy to access and amend the personal information that we hold on you, or request it. It’s your data and we want to make sure you feel as though you are in control of it.

    If you have an online account with us, you can amend your personal details and email contact preferences at any time. Simply sign in on the web site and access your account by using your email address and password.

    Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

    If you would like to see what information we hold about you, you can sign into your online account and make any changes required. You can also request full details of personal information we hold about you under the Data Protection Act 1998, or The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to

    At any time you have the right to ask Require IT LTD to amend your information.

    You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details. You may also request details of personal information we hold about you at any time.

    If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

  • Updates or Changes to the Privacy Policy and Further Information

    We regularly update and monitor our Privacy Policy to account for any law changes or general policy updated.